Scheduling (90 FTEs) Leads the scheduling team to schedule and reschedule customer appointments in an efficient and cost effective manner while maintaining excellent service to customers and delivering promised service levels to internal partners Efficiency (2 FTES) Identifies opportunities for increasing the efficiency of service and install work orders through data coll

Negotiate multiple short term leases with numerous property managers and leasing agents across the US. Manage a multi million dollar budget with frugality including monthly, quarterly, and annual forecasts and reconciliations. Account for each dollar spent by classifying and allocating charges to specific internal orders, cost centers, and GL codes. Communicate confidentl

Establish a "mini Vivint" Learning Lab Define Templates for Test Intake; design; communications during tests and test results. Define process for Intake, Prioritization and Readouts Work closely with the Call Center/Technician leadership to Identify 1 2 teams from CC to be part of the lab. Work with key stakeholders to establish a compensation plan for the LL frontline te

P&L responsibility across multiple product lines; i.e., revenue, product cost, quality, and install Analyze core and adjacent markets, developing strategies for growth and driving go to market strategy Defining each market by the channel and distribution Able to lay out the pricing landscape by market and create cost recommendations Participate in the Phase Gate process t

Support planning, budgeting, forecasting, performance management and reporting Help determine Key Performance Indicators (KPI's) Develop Models for new business ideas, products, and channels Support monthly close process, and executing SOX controls Support continuous improvement initiatives surrounding data quality, and systems capability. Prepare variance and trend analy

We have an exciting entry level position for an HR Specialist to join the HR Shared Services Team. This position is an HR transactional position and will be responsible for HR back office processes that are core to the HR function. We are looking for someone who has a passion for the HR function, improving people processes, driving business results, and providing outstand

We are seeking a motivated and creative individual to join our team as a Brand Marketing and Communications Intern. As an intern, you will play a crucial role in assisting our marketing and events team in planning, executing, and evaluating various branding and event initiatives. This is an excellent opportunity to gain hands on experience in the dynamic fields of brand m

Vivint Gives Back is seeking a mission driven, passionate, results oriented professional to join its organization. Vivint Gives Back, a Vivint led charitable nonprofit, organizes projects domestically and internationally to support and uplift those in need, as part of Vivint's commitment to being conscientious community partners. We are looking for a Manager, Program Oper

Develop actionable strategies rooted in financial analysis and data insights to minimize customer churn. Oversee customer delinquency management, optimizing payment rates to reduce involuntary attrition. Lead call center teams in effectively handling customer cancellation requests. Utilize data segmentation to tailor retention strategies, maximizing customer lifetime valu

In this role, the Journey Mapping Specialist oversees initiatives for Vivint's Customer Experience team, whose mission is to drive customer centric initiatives across the enterprise and build a trusting relationship with both internal and external customers. You will take lead for various customer journeys and work across the enterprise to capture and provide recommendati

We are looking for curious, hands on individuals to join our growing Product Marketing team! In this role, you will be responsible for uncovering market, customer, and competitive insights that are critical to building go to market strategies and informing our short and long term business decisions. You will be pivotal in building strategies that drive decisions on where

Marketing Technology Strategy Develop and execute a comprehensive marketing technology strategy aligned with the overall business objectives. Stay abreast of industry trends and emerging technologies, providing recommendations for adoption and implementation. Technology Stack Management Evaluate, select, and implement marketing technology solutions to enhance the efficien

Here at Vivint, home and family are central to our mission and message, we have the opportunity to connect with people on a personal level stepping into their homes and making everyday living intelligent and meaningful. We are looking for an energetic and motivated Video Production Manager with an excellent understanding of storytelling, cinematography, and post productio

Providing fully automated testing and quality assessment for our thermostat and energy products Implementing automated tests with an emphasis on reliability, repeatability, and metrics measurements Root causing test failures and indicator changes and driving quick resolution of product, infrastructure, and environmental issues. Maintaining a database of automated test cas

Providing fully automated testing and quality assessment for our thermostat and energy products Implementing automated tests with an emphasis on reliability, repeatability, and metrics measurements. Integrating test solutions into CI/CD pipelines Root causing test failures and indicator changes and driving quick resolution of product, infrastructure, and environmental iss